Privacy Policy

Effective Date: July 24, 2025

1. Introduction

JLM Electric (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or communicate with us.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when you:

Request a service estimate or schedule an appointment
Contact us via phone, email, or our website forms
Sign up for our text messaging services
Create an account on our website
Participate in surveys or promotions

This information may include:

Name and contact information (phone number, email address, physical address)
Service address and property information
Service history and preferences
Payment information (processed securely through our payment processor)
Communications with our team

2.2 Information Automatically Collected

When you visit our website, we may automatically collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on our site
Referring website information

3. How We Use Your Information

We use your information solely for legitimate business purposes, including:

Service Delivery: To schedule, perform, and follow up on electrical services
Communication: To respond to inquiries, send appointment reminders, and provide service updates
Safety Notices: To inform you of important electrical safety information or recalls
Business Operations: To process payments, maintain records, and improve our services
Legal Compliance: To comply with applicable laws and regulations
Marketing: To send promotional offers and service information (only with your consent)

4. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

4.1 Essential Business Operations

We may share information with trusted service providers who assist us with:

Payment processing (credit card processors)
Appointment scheduling systems
Text messaging services
Email communication platforms

These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

4.2 Legal Requirements

We may disclose information when required by law, including:

Responding to subpoenas or court orders
Cooperating with law enforcement
Protecting our legal rights or defending against legal claims
Preventing fraud or illegal activities

4.3 Business Transfers

If JLM Electric is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Text Messaging and Communications

5.1 Consent and Opt-In

When you provide your phone number, you may choose to opt in to receive:

Marketing and promotional messages
Transactional and service-related messages

Your consent for each type of message is tracked separately, and you control which types of messages you receive.

5.2 Opt-Out Rights

You can opt out of text messages at any time by:

Replying STOP or OUT to any text message
Contacting us directly to update your preferences
Using the unsubscribe link in our emails

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

Secure data transmission using SSL encryption
Restricted access to personal information
Regular security assessments
Secure disposal of information when no longer needed

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

Service records may be retained for warranty periods and as required by law.

8. Your Rights and Choices

You have the right to:

Access the personal information we have about you
Correct inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of marketing communications
Update your communication preferences

To exercise these rights, please contact us using the information below.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences
Analyze website traffic and usage
Improve user experience

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to say no to the sale of personal information
Right to equal service and price

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us:

JLM Electric
Queen Creek, AZ
+1 623-887-0612
info@jlm.com

You may also submit privacy-related requests through our website contact form.

15. Complaints

If you have concerns about our privacy practices, please contact us first. We will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information.

Your privacy is important to us. This policy reflects our commitment to protecting your personal information and maintaining your trust.

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Privacy Policy

1. IntroductionJLM Electric (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or communicate with us.

2. Information We Collect

2.1 Information You Provide to UsWe collect information you voluntarily provide when you:

2.2 Information Automatically CollectedWhen you visit our website, we may automatically collect:

3. How We Use Your InformationWe use your information solely for legitimate business purposes, including:

4. Information Sharing and DisclosureWe do not sell, rent, or share your personal information with third parties for their marketing purposes.We may share your information only in the following limited circumstances:

4.1 Essential Business OperationsWe may share information with trusted service providers who assist us with:

4.2 Legal RequirementsWe may disclose information when required by law, including:

4.3 Business TransfersIf JLM Electric is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Text Messaging and Communications

5.1 Consent and Opt-InWhen you provide your phone number, you may choose to opt in to receive:

5.2 Opt-Out RightsYou can opt out of text messages at any time by:

6. Data SecurityWe implement appropriate technical and organizational security measures to protect your information, including:

7. Data RetentionWe retain your information only as long as necessary to:

8. Your Rights and ChoicesYou have the right to:

9. Children’s PrivacyOur services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Cookies and Tracking TechnologiesOur website uses cookies and similar technologies to:

11. Third-Party WebsitesOur website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

12. California Privacy RightsCalifornia residents have additional rights under the California Consumer Privacy Act (CCPA), including:

13. Changes to This Privacy PolicyWe may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact UsFor questions about this Privacy Policy or our privacy practices, please contact us:

15. ComplaintsIf you have concerns about our privacy practices, please contact us first. We will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal information.